Man with Van Service Terms and Conditions
These Terms and Conditions apply to all man with van and removal services provided by us within our UK service area. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, company or organisation that books the service.
We, us, our means the provider of the man with van and removal services.
Services means any transport, removal, loading, unloading, packing, storage or related services we provide.
Goods means any items, furniture, boxes, equipment or belongings that are the subject of the services.
Service Area means the locations in the United Kingdom that we agree to cover from time to time for our removal and man with van services.
2. Scope of Services
We provide man with van, house and flat removals, small office moves, furniture collection and delivery, and related services within our service area. The exact scope of the services for each booking will be as agreed between you and us at the time of booking, based on the details you provide.
We may conduct services on an hourly rate, fixed price, or a combination of both as confirmed in your booking confirmation. The services do not include disconnection or reconnection of appliances, dismantling or reassembly of certain items, or any services requiring specialist qualifications unless we explicitly agree in writing.
3. Booking Process
3.1 You may request a quotation by providing accurate details of the locations, access, dates, times, the nature and quantity of goods, and any special requirements. Quotations are based on the information you supply.
3.2 Quotations are not binding until we confirm acceptance and issue a booking confirmation. We reserve the right to amend or withdraw a quotation before acceptance.
3.3 You are responsible for checking that the booking confirmation is accurate and complete, including the addresses, dates, times, services required, and any agreed pricing basis.
3.4 If the information you provided at the time of quotation is incomplete or inaccurate, we may revise the quotation or charge additional fees where the work involved is more than originally anticipated, such as extra items, additional floors, poor access, or waiting times.
4. Access and Parking
4.1 You must ensure that there is suitable access at both collection and delivery addresses for our vehicle and staff. This includes providing information about stairs, lifts, narrow hallways, access restrictions and distances from the parking area to the property.
4.2 You are responsible for arranging and paying for any parking permits, waivers or permissions required by local authorities or property managers. Any parking fines or penalties incurred due to insufficient arrangements or instructions may be charged to you.
4.3 If access is unsafe or significantly more difficult than described, we may refuse to carry out part or all of the services, or we may charge reasonable additional fees to cover extra time, labour or equipment required.
5. Client Responsibilities
5.1 You are responsible for properly packing and securing all goods, unless we have explicitly agreed to provide packing services. Fragile items should be clearly labelled and packed with appropriate protection.
5.2 You must empty and secure all furniture and appliances prior to removal, unless otherwise agreed. This includes defrosting fridges and freezers, disconnecting appliances, and draining washing machines.
5.3 You must ensure that all goods to be transported belong to you or that you have full authority from the owner to move them. You agree to indemnify us against any claim by a third party arising from our handling of the goods.
5.4 You must not ask our staff to transport any items that are illegal, dangerous, explosive, highly flammable, perishable, or otherwise prohibited by law or these terms.
6. Payments and Pricing
6.1 Our charges may be based on an hourly rate, a fixed fee, or a combination of both, as set out in your booking confirmation. Any estimate is given in good faith based on the information you provide.
6.2 We may require a deposit or full payment in advance to secure your booking. Where a deposit is required, your booking is not confirmed until the deposit is received.
6.3 Unless otherwise agreed, any balance due must be paid on completion of the services on the same day. We accept the payment methods we specify at the time of booking.
6.4 Waiting time, additional labour, extra mileage, unforeseen access issues, and any additional work requested by you on the day may be charged at our standard rates. These charges are payable on the day of the move.
6.5 All prices are given in pounds sterling and may be subject to applicable taxes or charges as required by law.
7. Cancellations and Amendments
7.1 You may cancel or amend your booking by giving us notice. The amount of notice required and any cancellation charge will depend on when you notify us.
7.2 If you cancel more than 7 days before the scheduled service date, any deposit paid may be refundable at our discretion, less any reasonable administrative costs.
7.3 If you cancel between 48 hours and 7 days before the scheduled service date, we may retain part or all of any deposit or charge a percentage of the quoted price to cover lost bookings and costs incurred.
7.4 If you cancel with less than 48 hours notice, fail to be present, or are not ready when we arrive, we may charge up to 100 percent of the agreed price.
7.5 If you need to change the date, time or details of the booking, we will make reasonable efforts to accommodate the change, subject to availability. Amendments may result in revised pricing.
7.6 We reserve the right to cancel or postpone a booking due to events beyond our reasonable control, including severe weather, vehicle breakdown, illness, accidents, or safety concerns. In such cases, we will aim to rearrange the service at the earliest available date. Our liability will be limited to any sums you have paid for the affected booking.
8. Liability for Loss or Damage
8.1 We will take reasonable care of your goods while they are in our possession. However, we shall only be liable for loss or damage to goods where it is caused by our negligence or breach of contract.
8.2 Our total liability for loss of or damage to goods, however caused, shall not exceed a reasonable market value of the goods subject to a cap which we may specify in your booking confirmation. You are responsible for arranging any additional insurance if you require higher cover.
8.3 We shall not be liable for loss or damage arising from any of the following:
Goods packed by you or a third party, unless there is clear external damage to the packaging.
Normal wear and tear, scratching, scuffing or minor damage to surfaces or paintwork.
Electrical or mechanical derangement of appliances, equipment or instruments, unless there is evidence of external impact.
Fragile items not adequately protected or packed.
Inherent defects, poor construction or instability of furniture or goods.
Items removed or transported against our advice or these terms.
8.4 We shall not be liable for any indirect, consequential or purely economic loss, including loss of profits, income, business, contracts, or anticipated savings, whether arising in contract, tort or otherwise.
8.5 You must inspect the goods and the property as soon as reasonably possible after completion of the services. Any visible loss or damage believed to be our responsibility must be notified to us in writing within 48 hours of completion. Failure to do so may affect our ability to investigate and may limit or exclude our liability.
9. Excluded and Prohibited Items
9.1 We do not accept responsibility for the transport of the following items and you must not include them in your goods without our prior written consent:
Money, jewellery, watches, precious metals, stones or similar valuables.
Important documents, passports, financial papers or certificates.
Perishable goods, plants, animals or living organisms.
Hazardous or dangerous materials including gas cylinders, fuel, paints, chemicals, explosives, firearms, or anything prohibited by law.
9.2 If we discover such items during the service, we may refuse to transport them or may remove them from the vehicle. You will be responsible for any resulting costs or delays.
10. Waste and Disposal Regulations
10.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste carrier and cannot remove or dispose of household, construction or commercial waste unless this has been specifically agreed and complies with legal requirements.
10.2 You must clearly identify any items you wish us to dispose of. We reserve the right to refuse removal of items that cannot legally be transported or disposed of, or that would require special handling or licences not held by us.
10.3 Fly-tipping or unlawful disposal is strictly prohibited. We will not participate in any unlawful waste disposal and may report suspected illegal activity to the relevant authorities.
10.4 Any charges for lawful disposal, recycling or tipping fees will be agreed with you and added to your invoice where applicable.
11. Delays and Waiting Time
11.1 We will make reasonable efforts to arrive at the agreed time, but arrival times are estimates only and cannot be guaranteed. Traffic, road closures, weather, accidents or other factors outside our control may cause delays.
11.2 We are not liable for any loss or costs arising from delays beyond our reasonable control. If we are significantly delayed, we will update you as soon as reasonably possible.
11.3 Waiting time caused by factors under your control, such as delayed access to the property, incomplete packing, or keys not being available, may be chargeable at our standard hourly rates.
12. Insurance
12.1 We maintain insurance appropriate for a man with van and removal service provider operating in the UK. Details of our cover can be provided on request.
12.2 Our insurance is subject to terms, conditions and exclusions. You are responsible for arranging additional insurance if the value of your goods exceeds our standard limits or if you require specific types of cover.
13. Complaints
13.1 If you are dissatisfied with any aspect of our service, you should notify us as soon as possible so that we can try to resolve the issue promptly.
13.2 Complaints relating to loss or damage must be made in accordance with the notification times set out in these terms. We may require supporting evidence such as photographs, receipts or repair estimates.
14. Data Protection and Privacy
14.1 We collect and process personal information such as your name, address, contact details and booking information for the purpose of providing our services and managing our business.
14.2 We will handle your personal data in accordance with applicable UK data protection laws. We will not sell your data to third parties. We may share it only where necessary for service delivery, legal compliance or legitimate business purposes.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or our services shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services we provide.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy under these terms shall be deemed a waiver of that or any other right or remedy.
16.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.
16.4 These Terms and Conditions, together with your booking confirmation and any written variations agreed between us, constitute the entire agreement between you and us in relation to the services and supersede any previous understanding or agreement.
