Movers - Man with Van Privacy Policy

This Privacy Policy explains how Movers - Man with Van collects, uses, stores and protects personal data in connection with our services. It applies to all Movers - Man with Van customers in our service area, including individuals and businesses who request, book or receive any of our removal, transport or related services.

Who we are

Movers - Man with Van is a removals and transport service provider. In relation to the personal data we collect and process, we act as the data controller. This means we determine the purposes and means of processing your personal data in connection with providing our services.

Personal data we collect

We only collect personal data that is necessary for the provision of our services, to manage our relationship with you and to comply with our legal obligations. The types of personal data we may collect include:

Identification and contact details, such as name, address, collection and delivery addresses, and communication details you provide when you contact us or make a booking.

Service and booking information, such as details of the items to be moved, access information for properties, preferred dates and times, instructions relevant to the move and any correspondence related to your booking.

Payment and transaction information, such as information necessary to process payments and keep proper business records. Payment card details are processed by our payment service providers and are not stored by us where this can be avoided.

Communication data, including information you provide when you contact us by phone, online forms or other methods, as well as records of such communications where necessary for our legitimate interests and legal obligations.

Technical and usage information, such as basic information about how you access our website or online booking tools, where applicable. This may include device information, browser type and approximate location. We do not seek to identify you from this information unless required for security or legal reasons.

Lawful basis for processing

We process your personal data only when we have a valid lawful basis under the UK General Data Protection Regulation and applicable data protection laws. The main lawful bases we rely on are:

Contractual necessity: We process your data when it is necessary to enter into or perform a contract with you, for example to provide removal services, manage bookings, communicate about your move and issue invoices.

Legitimate interests: We may process your data when it is necessary for our legitimate business interests and when these are not overridden by your rights and interests. This includes managing our business operations, improving our services, handling queries and complaints, protecting our property, preventing fraud and ensuring the security of our systems and vehicles.

Legal obligations: We may process your data to comply with legal and regulatory requirements, including tax and accounting rules, record keeping obligations and responding to lawful requests from public authorities.

Consent: In limited cases, we may rely on your consent, for example for certain types of marketing communications where consent is required. When we rely on consent, you are free to withdraw it at any time and we will stop processing your data for that purpose.

How we use your personal data

We use your personal data to:

Provide, manage and deliver our removals and transport services, including planning routes, allocating vehicles and staff, and carrying out your move.

Communicate with you about your enquiry, provide quotes, confirm bookings, send updates about your move and respond to your requests or questions.

Process payments, issue invoices and maintain accurate business and financial records.

Improve our services, including monitoring the quality of our work and reviewing feedback.

Protect our business, staff and customers, including preventing and detecting fraud, misuse of our services or damage to property.

Comply with legal obligations and cooperate with regulatory or law enforcement authorities where required.

Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, and to meet legal, accounting or reporting requirements. The exact retention period depends on the nature of the data and the purpose of processing.

In general, customer and booking records are kept for a period necessary to provide our services and to handle any questions, disputes or complaints that may arise afterwards. Financial records, including invoices and transaction information, are retained for the period required by applicable tax and accounting laws.

When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be linked to an identifiable individual.

Sharing your personal data and processors

We do not sell your personal data. We may share your data with trusted third parties where necessary for the purposes set out in this Privacy Policy or where required by law.

Service providers acting as data processors may process personal data on our behalf and under our instructions. These may include providers of payment processing services, IT and cloud storage services, booking and scheduling tools, accounting support and vehicle tracking systems. We ensure that such processors are bound by appropriate data protection obligations and process data only for our specified purposes.

In certain circumstances, we may share personal data with professional advisers such as accountants or legal advisors where necessary to protect our legitimate interests and comply with our legal obligations.

We may also disclose personal data to public authorities, regulators or law enforcement where required by law or where disclosure is necessary to protect our rights, property, staff or customers.

International transfers

Where any of our service providers or systems involve transferring personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in accordance with data protection laws. These safeguards may include adequacy regulations, standard contractual clauses or other lawful transfer mechanisms.

Your data protection rights

Under data protection laws, you have a number of rights in relation to your personal data. These rights apply to all Movers - Man with Van customers in our service area, subject to certain limitations and exemptions. Your rights include:

Right of access: You have the right to request confirmation as to whether we process your personal data and to receive a copy of the data we hold about you.

Right to rectification: You have the right to request that we correct any incomplete or inaccurate personal data that we hold about you.

Right to erasure: In certain circumstances, you may request that we delete your personal data. This right is not absolute and may be restricted where we have a legal obligation or overriding legitimate interest to retain the data.

Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, for example while we are verifying the accuracy of the data or considering an objection you have raised.

Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds or the processing is required for legal claims.

Right to data portability: In some cases, you may request that we provide your personal data in a structured, commonly used and machine-readable format or that we transmit it to another controller where technically feasible.

Right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of any processing that took place before consent was withdrawn.

How to exercise your rights

If you wish to exercise any of your data protection rights, or if you have questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details provided on our website or in your service documentation. We may need to verify your identity before responding to certain requests. We aim to respond within the timeframes required by data protection laws.

You also have the right to lodge a complaint with a supervisory authority if you are concerned about how your personal data is being handled. In the United Kingdom, this is the Information Commissioner's Office. We would, however, appreciate the opportunity to address your concerns before you contact the supervisory authority.

Security of your data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to staff and service providers who need it for legitimate business purposes and who are subject to confidentiality obligations. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any changes will be posted in the latest version of the Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.